InterProcess Sp. z o.o. | Solutions for industry
Where to start
What is your situation?
Service line+48 787 783 590
E-mailbiuro@interprocess.pl
RequestsOn working days, via the Contact page
CoveragePoland and abroad
Scope of service
What we do on operating plant
We service our own equipment and weighing systems from other suppliers – at times that suit your production schedule, including non-standard conditions.
01
Industrial weighing service
Repairs, calibration and parts for hopper, platform and belt scales, mass flow meters and multi-component batching systems. Weighing indicators and load cells replaced from our own stock.
02
Verification and calibration
We handle the whole process: certified test weights, liaison with the Office of Measures and the inspector’s visit. Beforehand we check the weighing electronics, seal junction boxes and calibrate the scale.
03
Upgrades and retrofit
Weighing, dosing and packing systems, controls and dust extraction. Replacement of obsolete controllers and panels, compliance review against the new Machinery Regulation – without replacing the plant.
04
Control panel building
Switchgear and control panels for weighing and dosing equipment, and stainless-steel fabrication. We source the materials and select the apparatus for the specific machine.
05
Control system programming
We write software for PENKO programmable weighing controllers and Siemens S7 systems, and program HMI panels and SCADA systems. Visualisation, recipes, reporting and diagnostics tailored to your process.
06
Engineering
Mechanical design in 3D CAD, selection of equipment and drives, flow calculations and material balances. Manufacturing documentation, O&M manuals and support during acceptance tests.
07
Audit and risk assessment
Compliance analysis against EU directives and the Machinery Regulation, ATEX and safety standards. Risk assessment, a list of corrective actions and completion of documentation.
08
Material trials and equipment hire
Size-reduction, delumping, dosing and screening trials on your material – on our test rig or at your site. Feeders and lump breakers are available on hire for the duration of the trial, before you commit to an investment.
Spare parts
Spare parts and components from one source
Give us the equipment type and the serial number from the nameplate – we will identify the part and quote a price and lead time.
- Filter cartridges – for big-bag stations, dust collectors and pneumatic conveying receivers
- Seals and wear parts – diaphragms, sleeves, inflatable seals, valves
- Feed screws and dosing elements – for volumetric and gravimetric (loss-in-weight) feeders
- Working parts for lump breakers and screeners – rotors, blades, screens, shaft seals
- Weighing indicators and load cells – indicators, strain-gauge load cells, junction boxes
- Control-system parts – power supplies, I/O modules, HMI panels, variable-speed drives
Parts before a planned shutdown
Send us your equipment list – we will prepare a list of critical spares to have in stock before the maintenance stop.
Inspections and service agreements
Two levels. No “premium” tier.
For plant with InterProcess equipment and – after a condition assessment – for plant from other manufacturers.
Level 1
Annual inspection
For sites that want to know the condition of their plant and plan spares before a shutdown.
- ✓One inspection per year
- ✓Plant condition report
- ✓Recommended spares list with prices
- ✓Standard response time
Level 2
Service agreement
For plant where a stoppage costs more than the agreement.
- ✓Two inspections per year
- ✓Priority handling of service requests
- ✓A dedicated engineer for your plant
- ✓Agreed list of spares held in stock
How we price it
By the number and type of machines in the plant. You receive a quotation after a short inventory – by phone or from your equipment list – get in touch.
What you gain
Planned stops instead of breakdowns, spares in stock before the overhaul, and an engineer who knows your plant.
Upgrades and audit
Upgrade without replacing the whole plant
Four reasons to do it now – even with a frozen capital budget.
01
Ageing controls
Migration of older Siemens S7 controllers to current generations and new HMI panels – before spares and support run out.
02
New machinery rules from 2027
The EU Machinery Regulation applies from January 2027. Compliance review and documentation updates for older plant.
03
The energy bill
Less electricity and compressed air per tonne of product. We calculate the saving on your data, not on a promise.
04
New raw material or supplier
Comparative test of the old and new material on our test rig, plus a list of settings and components to change.
Plant audit
Measure first, then decide
Material-flow audit or dust-and-ergonomics audit: site visit, measurements, and a report with improvements ranked by effect and cost. The audit fee is credited against any subsequent upgrade order.
How a job runs
From request to report in four steps
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01
Request
Contact-page form or phone. We acknowledge receipt and call you back on working days.
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02
Quotation and date
Scope of work, parts and a visit date that fits your production schedule.
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03
Site visit or collection
Repair on site or in our workshop – depending on the machine and the scope of work.
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04
Report and recommendations
What was done, what was replaced, what we recommend before the next shutdown. Warranty on the work.
Questions and answers
What maintenance teams and production managers ask us
What is the difference between calibration and verification?+
Calibration checks the accuracy of a scale against certified test weights and results in a calibration certificate – with no legal effect. Verification (legal metrology) is official confirmation by the Office of Measures, required when the scale is used for trade. We arrange both, including test weights and the inspector’s visit.
Does production have to stop for an inspection?+
Most work is scheduled for process breaks or a non-production shift. Checks and parameter read-outs are done with the line running; replacing mechanical parts needs a short stop, agreed in advance.
Do you service equipment you did not supply?+
Yes. Scales, indicators, feeders, lump breakers and big-bag stations from other manufacturers are accepted after an assessment of their condition and parts availability. A photo of the nameplate and a short description of the problem is all we need.
How quickly do you respond to a breakdown?+
Requests are received and acknowledged on working days. At first contact we agree the scope and the visit date – stopped production comes first. We do not promise response times we cannot keep.
Does an upgrade mean replacing the whole plant?+
No. We usually replace what limits the line: the controller, the panel, the software, the weighing system, dosing elements or dust extraction. Structures and vessels stay. We start with an inventory, then a concept with a quotation, a shutdown plan, execution and commissioning.
Your plant should run. We take care of the rest.
Describe the machine and the problem in the contact form – attach a photo of the nameplate and the fault code. Your request goes straight to the engineers who have built similar plant.